Shipping & Returns

Shipping & Returns

We believe everyday comfort should come without unnecessary stress.
That is why we keep our shipping and returns clear, simple, and customer friendly.

Shipping Information

Free Shipping on All Orders

We offer free standard shipping on all orders.
No minimum purchase required.

Order Processing

  • Orders are typically processed within 1 to 2 business days

  • Once your order ships, you will receive a confirmation email with tracking information

Delivery Time

Estimated delivery time is 7 to 14 business days, depending on your location.

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs processing

  • Peak periods or holidays

We currently ship to most regions worldwide. If you have questions about delivery to your country, feel free to contact us before placing an order.

30 Night Risk Free Trial

Your comfort matters.

Every hand massager includes a 30 night risk free trial, allowing you to try it at home and see how it fits into your daily routine.

If you decide it is not right for you, we are here to help.

Returns & Refunds

If you are not fully satisfied, you may request a return within 30 nights of receiving your order.

To be eligible for a return:

  • The return request must be submitted within 30 nights of delivery

  • The item must be returned in reasonable condition

  • Proof of purchase is required

Refunds

Once your return is received and inspected:

  • Your refund will be issued to the original payment method

  • Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider

Return Shipping

Return shipping costs may apply unless:

  • The item arrived damaged

  • The item received was incorrect

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Our team will assist you as quickly as possible.

How to Start a Return

To begin a return or if you have any questions, contact our support team:

Email: support@painfreesleep.co

Our team typically responds within 24 hours on business days.

Our Promise

We stand behind our products and are committed to providing a smooth, reliable shopping experience from checkout to delivery.

Thank you for choosing PainFree Sleep Co.